Switch from Documo (mFax) to DDSFAX
Documo (mFax) bills $300–$900 a year on volume-based tiers with variable overage — the bill changes every quarter as the dental practice grows.
Start migration$189/year flat · unlimited pages · no port-out fee, ever
Documo (mFax) vs DDSFAX
Side-by-side comparison on the line items that change a dental practice's annual cost.
| Documo (mFax) | DDSFAX | |
|---|---|---|
| Annual cost | $300–$900 | $189 |
| Pages per month | Varies | Unlimited |
| Overage fee | Varies | None |
| Port-out fee | Unknown | Free |
| Contract term | Annual; volume-based pricing renegotiated as the practice grows. | Annual, cancel any time |
| Setup fee | Varies | $0 |
| Compliance posture | Enterprise tier with regulated contract language and per-document audit log. | Regulated transmission posture included on the base plan, with end-to-end encryption and per-document audit log. |
$111–$711
per dental practice, every year you stay on DDSFAX
- Documo (mFax) cost $300–$900
- DDSFAX cost $189
- Annual savings range $111–$711
How the migration works
Four steps. Typical end-to-end window is under two weeks for a dental practice.
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Sign up for DDSFAX
Create the account in minutes. No setup fee, no credit card friction, no contract term beyond the annual you choose.
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Port your number from Documo (mFax)
We file the carrier paperwork on your behalf. Inbound continues on the existing line until cutover, so no faxes are lost.
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Update routing and recipients
The DDSFAX dashboard ships pre-organized for dental workflows. Your existing contact list imports cleanly from a CSV or directly from common practice tools.
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Cancel Documo (mFax) on cutover day
Once the port confirms, the old service is no longer needed. Cancel through their standard process; the migration team can guide the call if needed.
Frequently asked questions
How does Documo decide which tier I am on?
Documo prices on volume tiers, where the tier is determined during the sales conversation based on the practice's expected monthly volume. The tier is renegotiated when volume crosses a threshold, which can happen mid-contract for growing dental practices.
Is Documo overage rate published?
No, Documo overage is described as variable and is part of the tier-specific contract terms. DDSFAX has no overage band — the price is flat regardless of monthly volume.
Does Documo charge a port-out fee?
Documo does not publish a port-out fee schedule. The actual cost is disclosed during the port request process. DDSFAX charges $0 to port out, ever, with the policy published.
My practice uses some Documo workflow features beyond fax. What happens to those?
If a Documo workflow integration is in active use, the migration team will scope an equivalent setup on DDSFAX or recommend keeping the specific Documo workflow if it is core to the practice's operations. In nearly all dental cases, the workflow features are not actively used and the migration is a straight swap.
How much will I save switching from Documo to DDSFAX?
Between $111 and $711 a year depending on the Documo tier. A practice on the entry $300 tier saves $111. A practice on the $900 high-volume tier saves $711. Multi-location dental groups multiply linearly.
Other migration paths
Comparable defection narratives for dental practices on adjacent providers.
Why dental practices leave Documo (mFax)
Documo, branded mFax in some marketing materials, is positioned as an enterprise document workflow platform with fax as one of its capabilities. The pricing structure reflects that positioning: $300 to $900 a year depending on volume tier and feature mix, with overage that is also variable based on the negotiated contract. For a regulated transmission workflow, Documo includes the data processing addendum on the appropriate tiers, so the contractual scope for dental is correct.
The structural concern for a dental practice is the pricing model. Volume-based tier pricing assumes the practice's monthly fax volume is known, stable, and matches one of Documo's published tiers cleanly. In practice, dental volume varies — month to month with seasonality, year to year with practice growth, and unpredictably during events like a charts migration or a referral relationship change. A practice that fits the entry tier today may need a renegotiation in eighteen months when volume crosses the next threshold. Each renegotiation is a separate sales conversation, a separate contract amendment, and often a step-up in price that does not cleanly map to the actual increase in usage.
DDSFAX flattens that into a single annual price. $189 covers the regulated tier with unlimited pages, regardless of whether the practice runs 100 pages a month or 5,000. There is no volume-tier conversation. There is no renegotiation. The line item in the practice's annual budget does not change because the practice grew.
The savings against Documo depend heavily on which tier the dental practice ends up on. A practice on the entry $300 tier saves $111 a year. A practice on a $600 mid-tier saves $411. A practice on the $900 high-tier (typical for multi-location dental groups or practices with very high prior auth volume) saves $711. None of those numbers count the time spent on tier renegotiations or the variable overage exposure.
The product surface tells the same story as the pricing. Documo is built for enterprise document workflows: legal teams, financial services, larger medical-adjacent organizations with structured document processing pipelines. The platform's strengths are workflow automation, API depth, and integration with enterprise document management systems. For a dental practice that needs to send a prior auth, receive a lab return, and log the transmission for audit, that platform is significantly oversized. The dental practice ends up using a fraction of the surface area while paying for the entire enterprise platform.
DDSFAX is the inverse: a tool built specifically for the dental fax workflow, with the depth and reliability the workflow requires and none of the enterprise-document overhead. The dashboard is dental-organized. The directory ships with the right categories. The audit log records per document with the vocabulary the dental front desk uses. Setup is minutes, not the hour-or-two it takes to configure Documo for a dental shape.
The port-out fee is undocumented, similar to a few other generalist platforms in this category. Documo's customer agreement does not specify a port-out fee schedule, and the actual cost of leaving is determined during the port request. The DDSFAX migration team coordinates with Documo support directly to confirm release terms and handles the LOA filing.
For a dental practice currently on Documo, the question is whether the platform's enterprise-document depth is being used or whether the practice is paying for surface area it does not need. In nearly every dental case observed, the answer is the second one. The practice is faxing prior auths and receiving lab returns; the rest of the Documo platform is dormant. DDSFAX delivers the actual workflow at half to one-fifth the price, in a tool the practice manager can navigate without training.
Switching from Documo to DDSFAX is a same-day cutover with number porting handled by our migration team.